Personal information we collect or process
Personal information means information that identifies you or can reasonably be linked to you. Depending on how you interact with Dubai Shopper, where you live, and applicable law, we may collect or process contact details; payment and transaction information; account information; communications with us; device, browser, network, and IP-address information; and usage information about how you use the Services.
Sources of personal information
We may collect personal information directly from you when you create an account, use the Services, make a purchase, or contact us; automatically through your device, cookies, and similar technologies; from service providers that support the Services; and from partners or other third parties.
How we use personal information
We use personal information to provide, tailor, and improve the Services; process payments and fulfil orders; arrange shipping, returns, exchanges, and other transactions; maintain accounts; provide customer support; communicate with you; provide marketing where permitted; detect and prevent fraud or other malicious activity; and comply with legal obligations or valid legal processes.
How we disclose personal information
We may disclose personal information to service providers acting on our behalf, including payment processors, cloud-storage providers, fulfilment and shipping providers, technology and analytics providers, and customer-support providers. We may also disclose information when you direct or consent to it, within our corporate group, or where necessary for a business transaction, legal obligation, claim, investigation, enforcement of our policies, or protection of our rights and the rights of others.
Third-party websites and links
The Services may link to third-party websites or online platforms. If you follow a third-party link, you should review that party's privacy and security policies. We are not responsible for the privacy, security, accuracy, completeness, or reliability of third-party sites or content.
Children's data
The Services are not intended for children. We do not knowingly collect personal information from children under the age of majority in their jurisdiction. A parent or guardian may contact us using the details below to request deletion of a child's personal information.
Security and retention
No security measure is perfect or impenetrable, and information in transit may not always be secure. Please do not use unsecured channels to send sensitive or confidential information. We retain personal information for as long as reasonably necessary to maintain accounts, provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements.
Your rights and choices
Depending on where you live, you may have rights to request access to, deletion, correction, or portability of personal information that we hold. You may opt out of promotional emails using the unsubscribe option in those emails, although we may still send non-promotional messages about your account or orders. We may need to verify your identity before responding to a request, as permitted or required by law.
Complaints and international transfers
If you have concerns about how we process personal information, please contact us using the details below. We may transfer, store, or process personal information outside the country in which you live and will use recognised transfer mechanisms where applicable.
Changes to this policy
We may update this Privacy Policy to reflect operational, legal, or regulatory changes. We will post the revised policy on this website and update its last-updated date.