Returns within seven days
We have a 7-day return policy for defective, damaged, or incorrect items. If there is a problem with your order, you have 7 days after receiving it to request a return.
Eligibility
To be eligible for a return, the issue must be due to a manufacturing defect, damage in transit, or receiving the wrong item. Your item must be returned in its original packaging along with the receipt or proof of purchase.
Starting a return
To start a return, contact us with photos of the issue. If your return is accepted, we will send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.
Non-returnable items
For hygiene and safety reasons, breast pumps, breast-pump accessories including funnels, valves, connectors, and inserts, baby bottles, replacement nipples, and milk-storage bags cannot be returned once opened or used. This exclusion does not apply if an item arrives genuinely defective or damaged; in that case, please contact us immediately.
We also do not accept returns on perishable goods, custom or personalised orders, sale items, or gift cards.
Refunds
We will notify you once we have received and inspected your return and let you know whether the refund was approved. If approved, you will be automatically refunded to your original payment method within 10 business days. Your bank or card issuer may require additional time to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us.